Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Ordering through the SwissKlip website is simple and safe.
Just follow the steps below.
- Go to https://swissklip.ca/
- Click on the “Shop Now” tab in the main menu.
- Choose the category you are interested in (Personal Care, Skin Care, or Bundles).
- Select the product you want to buy from the list.
- Choose the quantity of the item by clicking on the minus or plus sign.
- Click on “Add to Cart.”
- Review your order by clicking on the bag icon in the upper right corner of the website.
- Click on “checkout.”
- Enter your personal information and shipping details.
- Select your preferred payment method and place your order.
- Wait for the confirmation page to appear with your order details.
- Check your email for a confirmation letter, which may be in your Spam folder.
Unfortunately, order by phone option is not yet available. You may place your orders on our website: https://swissklip.ca/
We accept PayPal, Visa, MasterCard, Maestro, and American Express.
Charges on your bank statement appear as Swissklip – Swissklip USA, INC
.
If your order value reaches C$60 dollars, you’ll get free shipping automatically at the checkout.
Our team is amazingly fast in processing the orders that are coming in, but we know mistakes can happen while ordering, We only have a 1 hour time window in which you can change or cancel your order.
Please email us directly on support@swissklip.ca and we will help you with your request.
Please double check your spam folder for an email confirmation. Emails can land in the spam folder and we advise you to accept us as an approved contact.
If you use multiple email addresses, please check your other accounts as orders might have been placed with an alternative address.
If you still cannot find your order confirmation, please contact us at support@swissklip.ca so we can further assist you!
All orders are processed and shipped within 24 hours upon receipt (excluding weekends and bank holidays).
Once your order is successfully processed, you can expect your SwissKlip product to arrive within 3-5 business days.
We are partnering with the third party logistic companies like Canada Post,DHL and FedEx. We will always choose the logistic partner that can bring your package to you in the fastest way.
We currently charge a shipping fee of C$9.95 for orders under C$60.
Returns and Exchanges
Should an item not meet your expectations, you can return it to us within 14 days.
We offer a 14-day money-back guarantee, this means if you are not satisfied with our product and contact us within 14 days after receipt of the order, we will refund the amount of the product excluding shipping fees.
Please see further information about our return rules in our Returns, refund, and exchange policy
Please contact our customer service team at support@swissklip.ca for further information.
We constantly work on finding the best solution when it comes to returns. At this time, we cannot offer free returns so you will have to shoulder the cost for it.
Please note that when sending a return, the product should be in good condition, sealed, and unused. You should choose for standard delivery and the parcel is your responsibility until it reaches us. Always retain the proof of postage and please send us a copy in case your return was approved.
Please email our customer service team at support@swissklip.ca so that we can correct the fulfillment error. Please photograph the item you received and send us the photo with your email message.
You will be refunded the value of the returned item excluding the shipping fee. The refund will be issued using the payment method you selected for the order. For instance, if you paid by credit card, we will refund the amount to your credit card, if you used PayPal, your refund will appear on your PayPal account.
Please allow 7- 14 days from the day we received your return back at our warehouse for your account to be credited. Different banks work with different timelines, therefore please allow up to 30 days before contacting us.
Taxes
The tax showing in your order receipt is called Sales Tax. It is a form of tax levied on retail sales of goods and services. This is generally added to the sales price and is being charged to the purchaser.
Currently, 45 states plus the District of Columbia impose a general sales tax.
Here is the Sales Tax by State for 2023.
Please email our customer service team at support@swissklip.ca so that we can correct the fulfillment error. Please photograph the item you received and send us the photo with your email message.
You will be refunded the value of the returned item excluding the shipping fee. The refund will be issued using the payment method you selected for the order. For instance, if you paid by credit card, we will refund the amount to your credit card, if you used PayPal, your refund will appear on your PayPal account.
Please allow 7- 14 days from the day we received your return back at our warehouse for your account to be credited. Different banks work with different timelines, therefore please allow up to 30 days before contacting us.